Last updated: February 2026
These terms govern consulting services provided by RDFramework LLC ("we", "us", "RDFramework") to clients ("you", "Client").
RDFramework provides revenue process automation consulting, including workflow design, implementation, and documentation. Specific deliverables, timelines, and pricing are defined in individual project proposals or statements of work.
Late payments may incur interest of 1.5% per month on the outstanding balance.
If you cancel before work starts, we will refund your deposit in full minus any bank transaction fees.
Once the discovery or roadmap phase is complete, fees for that phase are non-refundable as work has been delivered.
If a delivered module does not function as specified, we will fix it at no additional cost. This is a warranty, not a refund.
Small adjustments within the agreed scope are included at no extra cost.
Require a separate scope discussion and quote. Additional work is priced at 10% of estimated annual benefit or a fixed fee, agreed in writing before work begins.
You agree to:
Delays caused by Client may extend project timelines.
Client will add RDFramework team members as users with appropriate permissions to required systems.
All RDFramework access to Client systems will be removed within 7 days of project completion.
We will not access, copy, or share any Client data beyond what is necessary for the project.
All workflows, automations, and documentation created specifically for your project. Upon final payment, you receive full ownership of all deliverables.
Pre-existing methodologies, frameworks, templates, and general knowledge. We may use similar approaches, techniques, and learnings for other clients, without disclosing your confidential information.
If delivered workflows don't function as specified, we fix them at no cost until they work correctly. No limit on fixes — the goal is a working system.
Includes up to 2 hours of support per week — answering questions, clarifying documentation, minor guidance. Support requests accepted via email, response within 48 business hours.
All support and fixes are available as a paid service.
RDFramework's total liability for any claim arising from our services is limited to the amount you paid for the specific service giving rise to the claim.
We are not liable for:
You may terminate at any time with written notice. Fees for completed work are non-refundable. Work in progress will be invoiced proportionally.
We may terminate with 14 days written notice if Client breaches these terms, fails to pay, or fails to provide necessary access or cooperation. Fees paid for undelivered work will be refunded.
Both parties agree to keep confidential any proprietary or sensitive information shared during the project. This includes business data, processes, pricing, and technical implementations.
These terms are governed by the laws of the Commonwealth of Pennsylvania, USA. Any disputes will be resolved in the courts of Pennsylvania.
We may update these terms at any time. For active projects, the terms in effect at project signing apply.
Questions about these terms? Email [email protected]
RDFramework LLC
Pennsylvania, USA